Shipping policy

UK Deliveries and Returns:

All orders being delivered to mainland England placed before 4pm Monday to Thursday will be sent with our standard Next Day delivery service with Royal Mail excluding Sundays or Bank Holidays. 
Orders placed after 4pm Friday will be dispatched on our Monday Delivery service only.

We offer

Royal Mail 48
Royal Mail 24
Royal Mail Guaranteed pre1pm 

premium services are available, subject to location 
Scotland, Cornwall & Wales 
For some Scotland, Cornwall & Wales orders, please note these areas may operate premium delivery services of Pre-11.30am and Pre-1pm due to depot accessibility. 
 
 
Europe & Overseas Deliveries: 
For Europe and Overseas orders, please allow 3-5 working days for your products to arrive as standard. 
As per recent guidelines, please be aware that all customs, duties and taxes are to be paid for by the customer. 
 
 
Returns Information 
If you receive a faulty, incorrect or unfit for purpose product, please do not dispose of the product. If the product is disposed of, Dermal Group ltd will not be able to refund or replace the product. Please contact our Customer Service team immediately and they can advise on next steps. 

We are unable to accept returns unless they are deemed: 

Faulty 
Incorrect 
Not fit for purpose 

Once the products have left our supply chain, we are unable to assure that the products are of acceptable quality and have been stored as per manufacturer’s advice. In the interest of patient safety, returned products would not be able to be resold. 
 
Discrepancies  
Please note, any discrepancies with orders must be reported within 7 days of your order being received. All goods must be kept, as if anything is disposed of we will be unable to provide any support. Please also ensure you keep the original packaging and invoice.